Privacy & Policy

1. Information We Collect

We collect information you provide directly to us when you place an order, contact us, or use our services:

• Personal Information: name, email address, phone number, company name
• Shipping Information: delivery address, postal code, country
• Payment Information: card details (processed securely — we do not store full card numbers)
• Communication Records: emails and messages you send to us

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Send you transactional emails (order confirmations, shipping updates)
• Improve our website and services
• Comply with legal obligations
• Conduct follow-up satisfaction checks on major purchases

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping partners to fulfil and track your deliveries
• Payment processors to process your payments securely
• Legal authorities when required by law

All third-party partners are contractually required to protect your data and use it only for the specified purpose.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function (e.g. your shopping cart)
• Analytics cookies: to understand how visitors use our site (anonymised)
• Preference cookies: to remember your settings

You can disable cookies in your browser settings, though this may affect website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@ferdinandmerchandise.com.

7. Contact Us

For any privacy-related questions or concerns, please contact our Data Officer:

• Email: info@ferdinandmerchandise.com
• Phone: +234 800 000 0000
• Address: Port Harcourt, Rivers State, Nigeria

Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return process.

Eligibility

• Returns must be initiated within 90 days of delivery.
• Items must be in original, unused condition with original packaging.
• Custom or special-order items cannot be returned unless defective.
• Consumable items (seals, filters, expendable parts) are non-returnable once opened.

How to Return

1. Contact us at info@ferdinandmerchandise.com to request a Return Authorisation (RA) number.
2. Package the item securely with your RA number clearly marked on the outside.
3. Ship the item to our returns address provided by our team.
4. Once received and inspected, we will process your refund within 5–7 business days.

Refunds

• Refunds are issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.
• Return shipping costs are the buyer's responsibility unless the item is defective.

Shipping Policy

We ship to over 50 countries worldwide. All orders are carefully packed and insured for transit.

Shipping Options

• Standard Shipping: 7–14 business days — Free on orders over $99
• Express Shipping: 3–5 business days — $250 flat rate
• Freight/Heavy Equipment: Timeline and cost provided upon order confirmation

Order Processing

• Orders are processed within 1–2 business days of payment confirmation.
• You will receive a tracking number via email once your order is dispatched.
• Large or heavy equipment may require additional handling time.

Customs & Import Duties

International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the buyer's responsibility and are not included in our prices or shipping fees.

Damaged or Lost Shipments

All shipments are insured. If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier and arrange a replacement or refund.