1. Information We Collect
We collect information you provide directly to us when you place an order, contact us, or use our services:
- Personal Information: name, email address, phone number, company name
- Shipping Information: delivery address, postal code, country
- Payment Information: card details (processed securely — we do not store full card numbers)
- Communication Records: emails and messages you send to us
We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders and enquiries
- Send you transactional emails (order confirmations, shipping updates)
- Improve our website and services
- Comply with legal obligations
- Conduct follow-up satisfaction checks on major purchases
We will only send marketing communications if you have opted in. You can unsubscribe at any time.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shipping partners to fulfil and track your deliveries
- Payment processors to process your payments securely
- Legal authorities when required by law
All third-party partners are contractually required to protect your data and use it only for the specified purpose.
4. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: required for the website to function (e.g. your shopping cart)
- Analytics cookies: to understand how visitors use our site (anonymised)
- Preference cookies: to remember your settings
You can disable cookies in your browser settings, though this may affect website functionality.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at info@ferdinandmerchandise.com.
Shipping Policy
We ship to over 50 countries worldwide. All orders are carefully packed and insured for transit.
Shipping Options
- Standard Shipping: 7–14 business days — Free on orders over $99
- Express Shipping: 3–5 business days — $250 flat rate
- Freight/Heavy Equipment: Timeline and cost provided upon order confirmation
Order Processing
- Orders are processed within 1–2 business days of payment confirmation.
- You will receive a tracking number via email once your order is dispatched.
- Large or heavy equipment may require additional handling time.
Customs & Import Duties
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the buyer's responsibility and are not included in our prices or shipping fees.
We provide all necessary export documentation to assist with customs clearance. Contact us if you need specific documentation for your country.
Damaged or Lost Shipments
All shipments are insured. If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier and arrange a replacement or refund.